Docker Pro subscribers
Docker only offers support for the latest version of Docker Desktop. If you are running an older version, Docker may ask you to update before investigating your support request.

Docker Team

Support provided within 2 business days

Contact Support

Desktop upgrade issues
Desktop installation issues
Enabling virtualization in BIOS
Enabling Windows features
Installation crashes
Failure to launch Docker Desktop on first run
Usage issues
Configuration issues
Crash closing software
Docker Desktop not behaving as expected

Resources
Docker Documentation
Docker Community Forums
Docker Community Slack

Docker Team subscribers
Docker only offers support for the latest version of Docker Desktop. If you are running an older version, Docker may ask you to update before investigating your support request.

Docker Business

Support provided within 1 business days

Contact Support

Desktop upgrade issues
Desktop installation issues
Enabling virtualization in BIOS
Enabling Windows features
Installation crashes
Failure to launch Docker Desktop on first run
Usage issues
Configuration issues
Crash closing software
Docker Desktop not behaving as expected

Resources
Docker Trainings
Docker Documentation
Docker Community Forums
Docker Community Slack

Docker Business subscribers
Support for Docker Desktop issues on versions up to 6 months older than the latest version, with fixes only on the latest version.

Enterprise-level support experience

24 hour business-level support
Priority case routing & Proactive monitoring
Onboarding with the Implementation team
Training customized to your teams needs
Increased Service Level Agreements
Admin insights into the support experience

Docker Communities

Ask questions, share knowledge, and solve problems

Community resources and forums for Docker enthusiasts discuss technical solutions, exchange ideas, and stay connected.

Community Forums Community Slack

Support FAQ

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Support tickets

We normally keep tickets open until full resolution; however, we do end up in situations where a request/bug has to be escalated to our engineering teams over extended periods. In this scenario, we will close out the support ticket as ‘Solved’ even if the underlying issue is not resolved. If your team responds to any ticket we’ve marked as ‘Solved’, the ticket will reopen with your latest comment. Please include logs, steps taken, and any relevant information (e.g., environment, architecture, etc.).

Support documentation

Docker Documentation provides additional information about what is and is not supported.

Billing and payments

The Docker Billing documentation includes frequently asked questions and solutions. If you are unable to find a solution here, contact Docker Support by opening a support ticket.

Restoring deleted data

Docker will consider restoration requests only when the request is for a project or group that is part of a paid Team or Business subscription, and one of the following is true:

The data was deleted due to a Docker bug/issue
The organization’s contract includes a specific provision

Log/IP access requests

Due to legal/privacy laws and for the security of our other customers, Docker does not provide raw logs, IP addresses, or other information requests related to our customers.

Docker pricing

Refer to the Docker Pricing page to learn more about subscription features and support.

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